Mobile Device Management support Atlanta (MDM) is software that enables IT administrators to control, protect, and enforce policies on smartphones, tablets, and other endpoints. MDM is the core component of Enterprise Mobility Management (EMM).
It also includes mobile app management, identity and access management, and corporate file syncing and sharing. The purpose of MDM is to optimize the functionality and security of mobile devices in the company while protecting the corporate network.
Modern business mobile products are compatible with smartphones and tablets, Windows 10 and macOS computers, and even some Internet of Things (IoT) devices. Using MDM to control a PC is called Unified Endpoint Management (UEM).
UEM is widely regarded as the successor to MDM, which manages all business devices through a single console.
How does Mobile Device Management work?
Mobile Device Management is based on endpoint software called MDM agents and MDM servers located in the data centre (internal or in the cloud). The IT administrator configures the policies through the MDM server management console, and then the server sends these policies wirelessly to the MDM agent on the device.
The agent communicates with an application programming interface (API) directly built into the device’s operating system to apply the policy to the device. Similarly, IT administrators can deploy applications to managed devices through the MDM server.
Mobile device management features mobile operating system developers, and mobile device manufacturers control what MDM software can and cannot do on their devices through its APIs. Hence, mobile device management has become a commodity, and most vendors provide a similar set of core functions.
The differentiation of MDM vendors comes from the integration of mobile device management servers with other business software. Commonly used mobile device management features include device inventory and tracking; distribution of business applications and application stores; remote erase; password application; black and allowlist of applications; and implementation of data encryption.